ROMEO JR PALMA MACADAG UM

IT ADMINISTRATOR | NETWORK & INFRASTRUCTURE SPECIALIST

Sharjah, UAE

Profile summary

Strategic IT Administrator with 14 years shaping infrastructure and network operations outcomes across GCC environments. Trilingual in English, Filipino, and Arabic, bringing expertise in firewall configuration, systems administration, and hardware deployment across multiple business entities. Known for maintaining secure remote access, data integrity, and disaster recovery plans. Committed to delivering reliable technical support and operational continuity.

Career highlights

Infrastructure Management: Manages IT operations across 6 business entities spanning 3 emirates, providing technical infrastructure oversight and user support across multiple operating system environments.

Hardware Deployment: Installed, repaired, and maintained over 50 computers, internet, and office systems across multiple locations, including network-attached storage and server infrastructure for a billing system.

Technical Experience: Guided technical operations across multiple locations from 2013 to 2018, directing infrastructure deployment, hardware systems management, and network maintenance.

Hardware Servicing Certification: Holds a formal credential in computer hardware servicing, supporting technical operations and equipment maintenance across professional client environments.

Key skills

TechnicalmacOS & Linux Environments
ProfessionalNETWORKING & SECURITY Firewall Configuration VPN Deployment (WireGuard, Tailscale) VLAN Segmentation LAN/WAN Optimization DNS & DHCP Management Routing Protocols Fixed IP & Port Forwarding Wireless Bridging Cybersecurity Monitoring SYSTEMS & INFRASTRUCTURE Windows Server Administration Virtual Machines Data Backup Redundancy Planning Remote Support HARDWARE CABLING & PERIPHERALS CCTV Systems PABX Systems Wired & Wireless Data Cabling Attendance/Biometric Systems Printers & Peripherals UPS & Power Systems Preventive Maintenance IT OPERATIONS & PROCUREMENT License & Asset Lifecycle Management Vendor Coordination Purchasing Equipment Procurement Transparency Help Desk Support (Tier 2/3) Knowledge Base Documentation PLATFORMS & TOOLS Microsoft Office Windows Server Virtualization Platforms Network Configuration Utilities PROFESSIONAL STRENGTHS Problem Solving Critical Thinking Attention to Detail Multitasking Customer Service Clear Communication Firewall Configuration Windows Server Administration Data Backup & Disaster Recovery CCTV Systems License & Asset Lifecycle Management Microsoft Office Problem Solving

Professional experience

IT AdministratorMar 2024 - Present
JAMIX GroupDubai, Sharjah & Ajman, UAE

Directs IT operations across 6 business entities spanning 3 emirates, establishing technical infrastructure oversight and user support across Windows, macOS, and Linux environments.

  • Configures and manages firewalls, switches, VPNs, and VLAN segmentation to ensure secure remote access and LAN/WAN connectivity.
  • Administers IP addressing, DNS, DHCP, and routing protocols while implementing proactive cybersecurity monitoring.
  • Executes backup schedules, verifies data integrity, and develops disaster recovery and redundancy plans.
  • Oversees the IT procurement lifecycle, tracking licenses and inventory while coordinating with external vendors.
IT Support EngineerSep 2013 - Mar 2024
Aldamany CafeDubai–Hatta Road, Al Madam, Sharjah, UAE

Steered technical operations and infrastructure maintenance across dispersed office locations. Managed hardware deployment, network servicing, and connectivity for multiple access points and outdoor wireless bridges.

  • Installed, repaired, and maintained over 50 computers, internet connections, and office systems across multiple locations, including NAS and server infrastructure for a Wi-Fi billing system.
  • Provided technical assistance to customers and staff by diagnosing issues and executing fixes that restored service and functionality.
IT Support / Sales RepresentativeSep 2012 - Sep 2013
Mohammad Al Khatib Computer Est. LLCAl Qasimia, Sharjah, UAE

Shaped technology deployment strategies for government and private sector clients, coordinating with internal engineering teams to meet contract requirements. Handled technical operations including server setups, desktop deployments, network cabling, and hardware infrastructure maintenance across multiple client sites.

  • Executed installation and maintenance of servers, desktops, printers, and wired or wireless data cabling.
  • Configured PBX telephony, CCTV, audiovisual systems, and biometric devices for diverse client environments.
IT Support Engineer — Aldamany Cafe Sep 2013 – Dec 2018,Mar 2022 - Mar 2024
Dubai–Hatta Road, Al MadamSharjah, UAE

Architected technical operations across multiple locations, directing infrastructure deployment, hardware systems, and server architecture to maintain service delivery standards.

  • Configured networks for multiple access points and outdoor wireless bridges, supporting reliable connectivity across dispersed sites.
  • Provided technical assistance to customers and staff, diagnosing issues and applying fixes that restored service and functionality.

Education

Diploma in Information TechnologyApr 2007
STI College

Koronadal City, South Cotabato, Philippines

Aircraft Maintenance TechnicianApr 2009
Aviation Institute of General Santos

General Santos City, Philippines

Certifications

Certified in Computer Hardware Servicing

Languages

English · Intermediate

Filipino · Professional

Arabic · Basic